Agenda

11:00 AM - 5:00 PM

Exhibitor Booth Set-up

Location: Swan Ballroom 1-4

1:00 PM - 7:00 PM

Registration Open for All Attendees & Exhibitors

5:00 PM - 6:00 PM

Networking for Success: New Partner Meet-Up

Location: Osprey Ballroom

Start your journey towards success at SkySwitch by connecting with fellow new partners in this engaging networking session. Build relationships, exchange ideas, share experiences, and forge collaborations that will propel your business forward. 

6:00 PM - 8:30 PM

Dinner Welcome Reception & Expo Hall Open

Location: Swan Ballroom 1-4

Join us for an exciting evening as we kick off Vectors 2025 with our Welcome Dinner Reception with Open Bar. 

Immerse yourself in our expo floor filled with our preferred white-label UCaaS ecosystem of partners and vendors that will give your ideas and opportunities to grow and support your voice business. From phone device vendors to tax and compliance vendors, marketing vendors, billing vendors, customer support vendors and more.  Our opening night is our signature kickoff to the week ahead. 

8:00 AM - 9:10 AM

Breakfast & Expo Hall Open

Location: Swan Ballroom 1-4

Kickstart your day at Vectors 2025 with a delicious breakfast and the opportunity to explore our Expo Hall while mingling with fellow attendees, exhibitors, and industry leaders.

9:15 AM - 9:40 AM
[GENERAL SESSION]

Welcome to Vectors 2025

Location: Swan Ballroom 7-10

Erik Linask, Paula Como Kauth, Christina Hyde

Welcome to Vectors 2025! Join us for a brief opening session that sets the stage for SkySwitch’s Annual Partner Conference and introduces the newest SkySwitch Partner Initiatives. 

9:40 AM - 10:15 AM
[GENERAL SESSION]

Opening Remarks

Location: Swan Ballroom 7-10

David Hardy

Opening remarks from leadership to officially inaugurate the 2025 SkySwitch Vectors Partner Conference. 

10:15 AM - 10:30 AM

Coffee Break

Sponsored by:

10:30 AM - 11:30 AM
[GENERAL SESSION]

Location: Swan Ballroom 7-10

Keynote: Closing the Confidence Gap in Sales

A Masterclass to Build Momentum and WIN

Paul Epstein

Paul realized that confidence is the ultimate competitive advantage for a sales leader, helping him break the all-time Super Bowl revenue record, surpass billion-dollar goals, open new NFL stadiums, and transform NBA teams from 28th to 2nd in league revenue within a season. His keynote unpacks these achievements, offering industry-agnostic lessons and insights, blending sales mindset and winning psychology with tactical toolkits to maximize confidence and achieve breakthrough performance immediately.

Takeaways:

  • Learn the best practices of elite performers and how they separate from the pack
  • Identify the confidence gaps that get in the way of optimal and sustainable performance
  • Discover the needle-moving habits and rituals required for daily growth and success
  • Understand the secrets and tactics of overcoming adversity and navigating uncertainty
  • Acquire a process to unlock your mindset, lead with authenticity, and drive purposeful action
11:30 AM - 1:30 PM

Lunch & Expo Hall Open

Location: Swan Ballroom 1-4

1:30 PM - 2:15 PM
[TRACK 1]

The Art of Building a High Impact Sales Team

Location: Swan Ballroom 7-10

David Hardy

Learn the essentials of creating a high-performing sales team that drives results. This session covers best practices for hiring top talent, designing motivating commission structures, implementing effective sales training, and fostering a culture of continuous improvement. Whether you’re building a team from scratch or optimizing an existing one, gain actionable insights to apply to your sales organization and achieve sustained success. 

[TRACK 2]

Mastering Porting Pitfalls

Location: Osprey Ballroom

Dana Wilson, Mae Valladares

We’ll dive deep into the technical aspects of how porting methods are utilized on the SkySwitch and CoreDial platforms, providing you with detailed insights to streamline your porting operations. Learn how to effectively handle transfers, avoid common pitfalls, and optimize your workflow to ensure smooth, efficient porting every time. This session will equip you with the knowledge to handle porting like a pro and improve your overall service delivery.

2:20 PM - 3:05 PM
[TRACK 1]

Panel: ConnectUC: Your Key to Enhanced Productivity

Location: Swan Ballroom 7-10

Steve Hudson, Eddie Strickland, SkySwitch Partners 

Discover the powerful features that make ConnectUC an essential tool for optimizing business communications and workflows. Learn how WebPop differs from traditional APIs and explore the latest updates and enhancements to ConnectUC. Discover how ConnectUC can elevate your business productivity with a deep dive into WebPop scenarios and integrations. This session will include a demonstration of setting up WebPop and reviewing both basic and advanced integration situations. 

[TRACK 2]

Panel: Partner Marketing Tactics for Driving UCaaS Sales

Location: Osprey Ballroom

Jessica Campas, Duncan Gearhart, SkySwitch Partners

Join SkySwitch partners as they share proven marketing strategies that have fueled significant sales growth. This panel discussion will provide practical tactics, essential tools, and real-world examples to help you generate leads, expand your reach, and boost UCaaS sales. Gain actionable insights directly from industry leaders who’ve successfully navigated the challenges of today’s competitive market. 

3:10 PM - 4:00 PM

Partner Sales Pitch Showdown

Location: Swan Ballroom 7-10

Erik Linask, Jessica Campas, SkySwitch Partners

Get inspired as SkySwitch Partners deliver impactful sales pitches showcasing strategies they’ve implemented to increase sales and improve the sales cycle. With presentations judged by the audience and a panel of judges, this engaging showdown highlights innovative ideas and actionable tactics for your sales approach. Cheer on your peers and see who takes home the prize for the best pitch! 

4:00 PM - 4:10 PM

SkySwitch Excellence Awards

Location: Swan Ballroom 7-10

Christina Hyde, Sean Breeden, Tony Keiper, Amy Levenberg, William Brister

Celebrate the achievements of outstanding SkySwitch partners who have demonstrated exceptional performance and growth. This special recognition highlights partners who’ve graduated to new milestones, including Club 1K, 3K, 5K, and 10K levels. Join us as we honor their dedication, innovation, and success in driving their businesses forward. 

4:10 PM - 6:10 PM

Expo Hall Open & Happy Hour

Location: Swan Ballroom 1-4

7:00 PM - 10:00 PM

Club 1K+ Dinner - Invite Only

Sponsored by:

8:00 AM - 9:00 AM

Breakfast & Expo Hall Open

Location: Swan Ballroom 1-4

Start your day at Vectors 2025 with a delicious breakfast and the chance to explore the Expo Hall, connect with fellow attendees, and network with exhibitors and industry leaders. 

9:00 AM - 10:15 AM
[GENERAL SESSION]

SkySwitch Platforms: What's New & What's Next

Location: Swan Ballroom 7-10

Blake McKeeby, Chris Abboud 

Get an exclusive look at the latest updates and future roadmap for the SkySwitch and CoreDial platforms. Discover how to leverage the unique capabilities and benefits of both platforms to maximize your business potential and stay ahead of the competition. From solving complex challenges to unlocking new opportunities, this session will show you how to make the most of everything SkySwitch has to offer. Don’t leave anything on the table—we’ve got a solution for every situation.  

10:15 AM - 10:30 AM

Coffee Break

Sponsored by:

10:30 AM - 11:15 AM
[TRACK 1]

Panel: Future-Proof Your Business: Insights for Mergers, Acquisitions & Growth

Location: Swan Ballroom 7-10

David Hardy, Andy Bauer, SkySwitch Partners

Prepare your business for the next phase of success, whether it’s through mergers, acquisitions, or strategic growth. This session will provide valuable insights on navigating both exits and rapid expansion, with a focus on creating a strong brand that makes your company highly desirable. Learn how to effectively plan for succession and position your business for long-term success in an ever-evolving market.

[TRACK 2]

Panel: Success Strategies for Strengthening Your Support Team

Location: Osprey Ballroom

Corey Stoker, JP Favara, Steve Adelman, SkySwitch Partner

Enhance the effectiveness of your support teamreduce the number of support tickets and overall create a more efficient, cost-effective support system and team. This session will cover best practices, training tips, and common FAQs, along with actionable recommendations to reduce labor costs and improve technical efficiency.

11:20 AM - 12:05 PM
[TRACK 1]

Panel: Sell Through Consistency & Maximize Revenue

Location: Swan Ballroom 7-10

David Shepherd, Brian Krisukas, SkySwitch Partners 

Unlock new revenue streams and opportunities with effective UCaaS sales and product packaging techniques. This session will explore strategies for increasing profitability through better service packaging, upselling, and offering value-added services. Learn how to bundle SMS/MMS, unlimited services, and other complementary offerings to create attractive solution packages that drive sales. We’ll also share examples of how to structure billing for these services, ensuring you maximize revenue while meeting customer needs.  

[TRACK 2]

Optimizing Compliance & Billing Strategies

Location: Osprey Ballroom

Jenn Nading, Jon Burkett 

Stay ahead of industry changes with key updates on the evolving legal and compliance landscape, including 10DLC, RMD, and more. Our in-house expert will share best practices for seamless customer billing, ensuring you maximize revenue while minimizing complexity. Learn how to streamline product and service management, eliminate revenue leakage, and build scalable, efficient processes that any business can support.

12:05 PM - 1:35 PM

Lunch, Expo Hall Open & Raffle Passport Pursuit

Location: Swan Ballroom 1-4

Refuel your energy with a delicious lunch and then explore the Expo Hall where you can discover the latest innovations and solutions in the UCaaS industry. Don’t forget to participate in our Raffle Passport Pursuit for a chance to win exciting prizes! This is the perfect opportunity to network, learn, and WIN at Vectors 2025.

Raffle Passport Sponsored by:

NTS-DirectYealinkHtek  

1:35 PM - 2:20 PM
[TRACK 1]

Next-Gen CCaaS: AI & Automation at Work

Location: Swan Ballroom 7-10

Steve Hudson, Brian Jones

Discover how AI is revolutionizing the contact center industry by making advanced capabilities accessible to businesses of all sizes. This session showcases practical AI applications including automated customer interaction analysis, intelligent quality monitoring, and real-time agent assistance. See how these features drive ROI through improved efficiency and customer satisfaction, while learning how to identify and capture new CCaaS opportunities within your existing customer base.
[TRACK 2]

Modern Marketing with AI

Location: Osprey Ballroom

Jessica Campas, Erica Vasquez

Harness the power of AI to transform your marketing strategy and save valuable time in content creation. In this session, you’ll learn the importance of crafting effective prompts, adding your unique voice, and mastering the do’s and don’ts of AI-generated content. We’ll explore platforms and tools that can boost your marketing efficiency, and how to build upon the resources provided in the marketing hub. From crafting compelling emails to creating engaging social media posts, we’ll provide practical examples and insights to help you leverage AI for smarter, faster marketing.

2:25 PM - 3:05 PM
[TRACK 1]

Building Resilience: Ensuring Business Continuity

Location: Swan Ballroom 7-10

Jim DeVito, Corey Stoker 

In this session, we’ll focus on key configuration topics to help ensure business continuity and resilience in the face of unexpected disruptions. Learn best practices for setting up failover systems, backup solutions, and redundancy strategies that keep your services running smoothly. We’ll also cover how to configure your infrastructure to quickly adapt to challenges and maintain seamless operations, ensuring your business stays operational and secure no matter what. This session is essential for anyone looking to strengthen their business’s ability to weather any storm. 

[TRACK 2]

Rediscovering CoreDial Platform Features

Location: Osprey Ballroom

Steve Adelman, Keith O’Brien

Unlock the full potential of the CoreDial platform in this session, where we’ll walk you through both popular new features and often-forgotten gems available on the CoreNexa Automation Manager (CAM). Discover how to maximize the platform’s capabilities, streamline your operations, and enhance your service offerings. Whether you’re a long-time user or new to the platform, this session will provide valuable insights into the hidden features that can drive greater efficiency and improve your overall CoreDial experience. 

3:05 PM - 4:30 PM

Expo Hall Open & Passport Pursuit Raffle Drawing

Location: Swan Ballroom 1-4

Stop by the Vectors Expo Hall to engage with industry experts, network with fellow attendees, and expand your knowledge of the UCaaS landscape. Plus, we will be hosting our Passport Pursuit Raffle Drawing for your chance to win exciting prizes. You must be present to WIN!

Raffle Passport Sponsored by:

NTS-DirectYealinkHtek  

4:30 PM - 5:30 PM
[GENERAL SESSION]

Panel: Secrets to White-Label Success

Location: Swan Ballroom 7-10

Christina Hyde, SkySwitch C1K+ Partners 

Join us for an insightful session featuring a panel of experienced SkySwitch partners, who will share the strategies that have helped them thrive in the dynamic UCaaS landscape. From innovative client engagement techniques to effective go-to-market approaches, this session will reveal the practical insights behind their success. Don’t miss this opportunity to gain firsthand knowledge from the experts, empowering you to refine your strategies and boost your success in the UCaaS space. 

5:30 PM - 5:40 PM
[GENERAL SESSION]

Closing Remarks & Event Giveaway

Location: Swan Ballroom 7-10

Closing remarks. You don’t want to miss this – all SkySwitch Partners who attend this session are entered into a raffle to win the Vectors 2025 Grand Prize! It’s the perfect way to conclude Vectors 2025 and celebrate the success of our conference together.

4:30 PM - 6:30 PM

Exhibitor Tear Down

Location: Swan Ballroom 1-4

6:00 PM

Closing Night Party Shuttle Pick Up Begins

Location: Convention center entrance near event registration

7:00 PM - 10:00 PM

Closing Night Party

Wrap up an incredible event with a fun-filled evening at Splitsville located at Disney Springs. Join us for our lively closing night party featuring a dinner reception, open bar, 30,000+ square feet of bowling, billiards, great music and dancing. Don’t miss this opportunity to unwind and celebrate the end of an unforgettable event!

Departures and Day to Travel

* Please Note: The Vectors Agenda is Subject to Change

Stay tuned for the dates and location for the 2026 SkySwitch Vectors Partner Conference.