Start your journey towards success at SkySwitch by connecting with fellow new partners in this engaging networking session. Build relationships, exchange ideas, share experiences, and forge collaborations that will propel your business forward.
Join us for an exciting evening as we kick off Vectors 2025 with our Welcome Dinner Reception with Open Bar.
Immerse yourself in our expo floor filled with our preferred white-label UCaaS ecosystem of partners and vendors that will give your ideas and opportunities to grow and support your voice business. From phone device vendors to tax and compliance vendors, marketing vendors, billing vendors, customer support vendors and more. Our opening night is our signature kickoff to the week ahead.
Kickstart your day at Vectors 2025 with a delicious breakfast and the opportunity to explore our Expo Hall while mingling with fellow attendees, exhibitors, and industry leaders.
Erik Linask, Paula Como Kauth, Christina Hyde, Jennifer Nading
Welcome to Vectors 2025! Join us for a brief opening session that sets the stage for SkySwitch’s Annual Partner Conference and introduces the newest SkySwitch Partner Initiatives.
Opening remarks from leadership to officially inaugurate the 2025 SkySwitch Vectors Partner Conference.
David Hardy
Learn the essentials of creating a high-performing sales team that drives results. This session covers best practices for hiring top talent, designing motivating commission structures, implementing effective sales training, and fostering a culture of continuous improvement. Whether you’re building a team from scratch or optimizing an existing one, gain actionable insights to apply to your sales organization and achieve sustained success.
Dana Wilson, Mae Valladares
We’ll dive deep into the technical aspects of how both porting methods are utilized on the SkySwitch platform, providing you with detailed insights to streamline your porting operations. Learn how to effectively handle transfers, avoid common pitfalls, and optimize your workflow to ensure smooth, efficient porting every time. This session will equip you with the knowledge to handle porting like a pro and improve your overall service delivery.
Steve Hudson, Brian Jones
Discover how AI and automation are transforming contact center functionality and customer communications. This session explores the latest advancements in AI, from virtual agents that streamline customer interactions to predictive analytics that drive smarter decision-making. Learn how these technologies can improve efficiency, enhance the customer experience, and empower your team to deliver next-level service in today’s competitive landscape.
Jessica Campas, Duncan Gearhart, SkySwitch Partners
Join SkySwitch partners as they share proven marketing strategies that have fueled significant sales growth. This panel discussion will provide practical tactics, essential tools, and real-world examples to help you generate leads, expand your reach, and boost UCaaS sales. Gain actionable insights directly from industry leaders who’ve successfully navigated the challenges of today’s competitive market.
Erik Linask (M), Jessica Campas (M), SkySwitch Partners
Get inspired as SkySwitch Partners deliver impactful sales pitches showcasing strategies they’ve implemented to increase sales and improve the sales cycle. With presentations judged by the audience and a panel of judges, this engaging showdown highlights innovative ideas and actionable tactics for your sales approach. Cheer on your peers and see who takes home the prize for the best pitch!
Christina Hyde, Sean Breeden, Tony Keiper, Amy Levenberg
Celebrate the achievements of outstanding SkySwitch partners who have demonstrated exceptional performance and growth. This special recognition highlights partners who’ve graduated to new milestones, including Club 1K, 3K, 5K, and 10K levels. Join us as we honor their dedication, innovation, and success in driving their businesses forward.
Join us for an exciting Expo Hall Happy Hour where you can unwind, network, and explore the latest innovations from our ecosystem of white-label vendors. Enjoy an open bar while mingling with fellow attendees, exhibitors, and industry experts. Discover new products, services, and solutions that can elevate your business and make valuable connections that could lead to exciting opportunities.
Start your day at Vectors 2025 with a delicious breakfast and the chance to explore the Expo Hall, connect with fellow attendees, and network with exhibitors and industry leaders.
Blake McKeeby, Chris Abboud
Get an exclusive look at the latest updates and future roadmap for the SkySwitch and CoreDial platforms. Discover how to leverage the unique capabilities and benefits of both platforms to maximize your business potential and stay ahead of the competition. From solving complex challenges to unlocking new opportunities, this session will show you how to make the most of everything SkySwitch has to offer. Don’t leave anything on the table—we’ve got a solution for every situation.
David Hardy, SkySwitch Partners
Prepare your business for the next phase of success, whether it’s through mergers, acquisitions, or strategic growth. This session will provide valuable insights on navigating both exits and rapid expansion, with a focus on creating a strong brand that makes your company highly desirable. Learn how to effectively plan for succession and position your business for long-term success in an ever-evolving market.
Corey Stoker, JP Favara, Steve Adelman, SkySwitch Partner
Enhance the effectiveness of your support team—reduce the number of support tickets and overall create a more efficient, cost-effective support system and team. This session will cover best practices, training tips, and common FAQs, along with actionable recommendations to reduce labor costs and improve technical efficiency. Learn how to provision phones effectively, leverage your team’s knowledge to educate partner technicians, and improve troubleshooting skills.
Christina Hyde (M), David Shepherd, Brian Krisukas, SkySwitch Partners
Unlock new revenue streams and opportunities with effective UCaaS sales and product packaging techniques. This session will explore strategies for increasing profitability through better service packaging, upselling, and offering value-added services. Learn how to bundle SMS/MMS, unlimited services, and other complementary offerings to create attractive solution packages that drive sales. We’ll also share examples of how to structure billing for these services, ensuring you maximize revenue while meeting customer needs.
Jenn Nading, Jon Burkett
Stay ahead of the curve with an essential update on the evolving legal and compliance landscape and its impact on service offerings. This session will focus on key issues such as 10DLC and tax regulations, which are always top of mind for small business owners. Learn best practices for managing compliance and navigating changes in regulations and discover how partnering with tax engines can simplify the process. We’ll also discuss the latest updates and how to ensure your business remains compliant while optimizing operational efficiency.
Refuel your energy with a delicious lunch and then explore the Expo Hall where you can discover the latest innovations and solutions in the UCaaS industry. Don’t forget to participate in our Raffle Passport Pursuit for a chance to win exciting prizes! This is the perfect opportunity to network, learn, and WIN at Vectors 2025.
Steve Hudson, Eddie Strickland, SkySwitch Partners
Discover the powerful features that make ConnectUC an essential tool for optimizing business communications and workflows. Learn how WebPop differs from traditional APIs and explore the latest updates and enhancements to ConnectUC. Discover how ConnectUC can elevate your business productivity with a deep dive into WebPop scenarios and integrations. This session will include a demonstration of setting up WebPop and reviewing both basic and advanced integration situations.
Steve Adelman, Keith O’Brien
Unlock the full potential of the CoreDial platform in this session, where we’ll walk you through both popular new features and often-forgotten gems available on the CoreNexa Automation Manager (CAM). Discover how to maximize the platform’s capabilities, streamline your operations, and enhance your service offerings. Whether you’re a long-time user or new to the platform, this session will provide valuable insights into the hidden features that can drive greater efficiency and improve your overall CoreDial experience.
Jenn Nading, Chris Abboud, Corey Stoker
In this session, we’ll focus on key configuration topics to help ensure business continuity and resilience in the face of unexpected disruptions. Learn best practices for setting up failover systems, backup solutions, and redundancy strategies that keep your services running smoothly. We’ll also cover how to configure your infrastructure to quickly adapt to challenges and maintain seamless operations, ensuring your business stays operational and secure no matter what. This session is essential for anyone looking to strengthen their business’s ability to weather any storm.
Jessica Campas, Erica Vasquez
Harness the power of AI to transform your marketing strategy and save valuable time in content creation. In this session, you’ll learn the importance of crafting effective prompts, adding your unique voice, and mastering the do’s and don’ts of AI-generated content. We’ll explore platforms and tools that can boost your marketing efficiency, and how to build upon the resources provided in the marketing hub. From crafting compelling emails to creating engaging social media posts, we’ll provide practical examples and insights to help you leverage AI for smarter, faster marketing.
Stop by the Vectors Expo Hall to engage with industry experts, network with fellow attendees, and expand your knowledge of the UCaaS landscape. Plus, we will be hosting our Passport Pursuit Raffle Drawing for your chance to win exciting prizes. You must be present to WIN!
Christina Hyde (M), SkySwitch C1K+ Partners
Join us for an insightful session featuring a panel of experienced SkySwitch partners, who will share the strategies that have helped them thrive in the dynamic UCaaS landscape. From innovative client engagement techniques to effective go-to-market approaches, this session will reveal the practical insights behind their success. Don’t miss this opportunity to gain firsthand knowledge from the experts, empowering you to refine your strategies and boost your success in the UCaaS space.
Closing remarks. You don’t want to miss this – all SkySwitch Partners who attend this session are entered into a raffle to win the Vectors 2025 Grand Prize! It’s the perfect way to conclude Vectors 2025 and celebrate the success of our conference together.
Wrap up an incredible event with a fun-filled evening at Splitsville located at Disney Springs Join us for a lively closing night party featuring a dinner reception, open bar, 30,000+ square feet of bowling, billiards, great music and dancing. Don’t miss this opportunity to unwind and celebrate the end of an unforgettable event!
* Please Note: The Vectors Agenda is Subject to Change