Exhibitor Booth Set-up
Exhibitor Booth Set-up
Location: Griffin Ballroom E
Registration Open for All Attendees & Exhibitors
Registration Open for All Attendees & Exhibitors
Location: Griffin Ballroom Prefunction Hallway
Welcome Reception Dinner with Whiskey Tasting | Expo Hall Officially Opens
Welcome Reception Dinner with Whiskey Tasting | Expo Hall Officially Opens
Location: Griffin Ballroom E
Kick off Vectors 2023 at our Welcome Reception dinner with a Nashville-style whiskey tasting in the exhibit hall! Connect with sponsors, fellow white-label partners and the SkySwitch staff while enjoying our whiskey tasting, a delicious meal, wine, beer and a live DJ.
Breakfast & Expo Hall Open
Breakfast & Expo Hall Open
Location: Griffin Ballroom E
Welcome to Vectors 2023
[GENERAL SESSION]
Welcome to Vectors 2023
Location: Symphony Ballroom C
Opening Remarks
[GENERAL SESSION]
Opening Remarks
Location: Symphony Ballroom C
Speaker: Geoff Bloss
Hear opening remarks from BCM One’s CEO Geoff Bloss.
Get Ready To GROW—Despite Economic or Industry Pressures
[GENERAL SESSION]
Get Ready To GROW—Despite Economic or Industry Pressures
Location: Symphony Ballroom C
Keynote Speaker: Meredith Caram, CRO and President, JSG
Learn why 2023 is the year for a go-to-market win with Meredith Caram, CRO and President of JSG. This empowering keynote session will focus on what’s working and not working with your sales and marketing strategies and how to embrace a new normal to win. Meredith will educate you on: how to win more business by affordably fixing your sales efforts, leveraging low and no-cost marketing, and how to best manage churn risks and retain your clients through upselling.
Coffee Break
Coffee Break
UCaaS Platform Product Updates
[GENERAL SESSION]
UCaaS Platform Product Updates
Location: Symphony Ballroom C
Speakers: Blake McKeeby, Michael Spiceland
Take a deep dive into the products available on our turnkey UCaaS platforms. This session will feature a high-level roadmap of the products currently available for you to sell and what’s projected to come later this year. This product update will include new information on OmniResponse, our Contact Center solution, CloudMessage, our Business SMS platform, and a first-time update on our new robust UC Client coming soon.
GreenStar Marketing: Targeted Marketing to Grow Your Business
[GENERAL SESSION]
GreenStar Marketing: Targeted Marketing to Grow Your Business
Location: Symphony Ballroom C
Speaker: Donna Renee from GreenStar Marketing
GreenStar Marketing, an agency specializing in telecom, provides proven strategies to help grow your business with a targeted marketing approach. Find out why marketing can't be viewed as optional and needs to be a line item on your budget. Learn how you can lean on GreenStar to augment your in-house marketing team or become your marketing department without the high price tag.
Lunch & Expo Hall Open
Lunch & Expo Hall Open
Location: Griffin Ballroom E
Tech & Business Tracks
[TECHNOLOGY TRACK]
Mid-Market MS Teams Opportunities You Could Be Missing Out On
Location: Symphony Ballroom C
Speaker: Mike Nowak
Don’t walk away from mid-to-enterprise level voice deals. When you encounter mid-market voice migration deals, there are solutions available to help you close that deal. With SkySwitch, you can win opportunities that you may have walked away from in the past. In this session, we will take a deep dive into the solutions available to you and provide a use case from a recent large Teams opportunity brought to us by a white-label partner.
[BUSINESS TRACK]
Service Compliance Update
Location: Griffin Ballroom A
Speakers: Jenn Nading, Stacy Graham, Henry Hayter
Get a summary of updates on "need to know" compliance regulations. During this session, we'll touch on STIR/SHAKEN, 10DLC, Kari's Law, E911, and more. Join us to better understand why these regulations are in place and how they may affect your business.
Tech & Business Tracks
[TECHNOLOGY TRACK]
How to Build a Successful Support Team
Location: Symphony Ballroom C
Speaker: Corey Stoker
Learn the ins and outs of building a support team and some tool sets you can implement to keep it thriving. This session will highlight strategies for starting a support team with scaling in mind and insight on how to find team members with a support mindset to enrich your team. You’ll also discover how SkySwitch built our support team and our plans for the future.
[BUSINESS TRACK]
The Future of Customer Service: Why CCaaS/CX is the Next Big Thing
Location: Griffin Ballroom A
Speakers: Sean Breeden, Kevin Childs, Derek Hennekens, Steve Hudson, Brian Jones
Contact Center as a Service (CCaaS), also known as Customer Experience (CX), is one of SkySwitch’s newest solutions. This session will highlight the essential functions of our CCaaS from a product, operational, and sales perspective. You’ll discover the benefits of selling CCaaS to various verticals and how best to pitch it to your clients for a win.
Coffee Break
Coffee Break
Tech & Business Tracks
[TECHNOLOGY TRACK]
Security Best Practices for Your Business
Location: Symphony Ballroom C
Speaker: Michael Hawkins
Every day, your business is at risk for a security breach. This session will educate you on cyber safety and the best practices to protect your business. You’ll also learn why security is important, how your company is vulnerable and receive a thorough overview of the CIA Triad — Confidentiality, Integrity and Availability.
[BUSINESS TRACK]
Panel: Strategies to Win Customers Over from Another Platform
Location: Griffin Ballroom A
Moderated by Christina Hyde. Hear directly from SkySwitch Partners: McEnroe Voice & Data, Voice Plus, Recent Communications, Inc., and AdamsComm Inc.
In today's market, the competitive landscape is increasingly saturated, and most providers can deliver the standard voice features needed by small and midsize businesses. Join your fellow SkySwitch Partners as they discuss closing business in today's competitive landscape. Learn about their strategies to encourage customers to make the change and how they continued to retain them with the help of the SkySwitch team.
Expo Hall Happy Hour
Expo Hall Happy Hour
Location: Griffin Ballroom E
In true Nashville style, the Vectors celebration continues with our Exhibit Hall Happy Hour! Join us to enjoy music and refreshing beverages. This is another chance to connect with the SkySwitch community and discover new ways to grow your business.
Club 1K+ Dinner - Invite Only
Club 1K+ Dinner - Invite Only
Breakfast & Expo Hall Open
Breakfast & Expo Hall Open
Location: Griffin Ballroom E
Keynote
[GENERAL SESSION]
Cloud Communications Growth Opportunities Abound: Are You Prepared to Capture Them?
Location: Symphony Ballroom C
Keynote Speaker: Elka Popova, VP & Senior Fellow, Connected Work Research, Frost & Sullivan
The UCaaS market is in the midst of an era of unprecedented change. Join Elka Popova, VP & Senior Fellow, Connected Work Research at Frost & Sullivan, to learn about the benefits of switching to the cloud backed by actual customer decision-based data. This data-rich keynote session will cover industry trends and market data, customer perceptions of hybrid work, lead gen opportunities, budgets, investments, and the expanding cloud delivery methods on the horizon. Discover how partners and vendors need to be clever and cost-resourceful during this time of inflation and the various futuristic topics becoming a reality for UC providers.
Yealink: Explore Easy and Reliable VoIP Communication
[GENERAL SESSION]
Yealink: Explore Easy and Reliable VoIP Communication
Location: Symphony Ballroom C
Speaker: Leyla Yu
Yealink, a global-leading provider of unified communication and collaboration solutions, will provide a brief overview of their open SIP/headsets products. You'll discover what's new to Yealink’s portfolio, hear about their achievements over the last year, and learn the core advantages of promoting Yealink products in the channel. Attendees will also be able to participate in a lucky draw for the Yealink free demo.
Coffee Break
Coffee Break
Tech & Business Tracks
[TECHNOLOGY TRACK]
Best Practices for a POTS Replacement Business Strategy
Location: Symphony Ballroom C
Speakers: Christina Hyde, Jake Jacoby from TelCloud
Learn about POTS replacement and what's currently happening in the market. This session will highlight the opportunity SkySwitch partners have with POTS line replacement, how to take advantage of the different ways to sell it, and where to purchase the hardware.
[BUSINESS TRACK]
Panel: Marketing Essentials for Growing Your Business
Location: Griffin Ballroom A
Speakers: Stephanie Benzik, Paula Como Kauth, Dave George, Donna Renee, Erica Vasquez
Discover how marketing is an integral part of successfully growing your business. During this panel, you’ll learn about marketing fundamentals, the importance of deploying a strategic marketing plan and how marketing can help create stickier customers. Our marketing experts will also explain how you can get started with marketing and the significance of low-effort, high-value marketing strategies explicitly tailored for SkySwitch Partners.
Tech & Business Tracks
[TECHNOLOGY TRACK]
The NetSapiens Roadmap
Location: Symphony Ballroom C
Speaker: Chris Aaker
Hear from NetSapiens' own Chris Aaker during this session as he takes an in-depth look on what's to come on the NetSapiens platform. This session will cover exciting new features, product offerings and all the features you can sell off the SkySwitch platform.
[BUSINESS TRACK]
CoreDial/CoreNexa Platform Update
Location: Griffin Ballroom A
Speakers: Chris Abboud, Alex Kasyanov
The CoreDial/Corenexa Platform is constantly enhanced to better serve our partners. This session will review high-level enhancements recently deployed on the CoreNexa platform over the last several months. This includes information on the new and improved billing platform, 2FA rollout and other not yet-released platform updates.
Lunch & Expo Hall Open
Lunch & Expo Hall Open
Location: Griffin Ballroom E
Tech & Business Tracks
[TECHNOLOGY TRACK]
Maximizing Customer Engagement: How SMS Can Boost Your Business
Location: Symphony Ballroom C
Speakers: Justin Baker, Derek Hennekens
There are many benefits to selling a comprehensive Business SMS solution. Learn about the fundamentals of our CloudMessage platform and how to sell it to your customers successfully. This session will provide an overview of new features, the pricing model of CloudMessage, and the tools you need to help businesses engage customers more effectively with SMS.
[BUSINESS TRACK]
Tax & Regulatory Compliance
Location: Griffin Ballroom A
Speakers: Scotty Amos, Toby Bargar, Jenn Nading, Steve Lacoff, Joseph Connolley
Tax compliance is a critical but often confusing task for business owners in the telecom industry. This panel of experts will review the current tax landscape as it pertains to our partners, outline what to look for in a compliance partner, and share some best practices for taxation compliance overall. We'll also touch on SkySwitch's decision to start using an online exemption portal & answer audience questions live.
Panel: Strategies to Move Upmarket & Attract Enterprise-Level Customers
[GENERAL SESSION]
Panel: Strategies to Move Upmarket & Attract Enterprise-Level Customers
Location: Symphony Ballroom C
Speakers: Sean Breeden, Christina Hyde, Mike Nowak, Tony Keiper
When you hear "Enterprise," do you envision extremely complex or demanding opportunities? Or do you think Enterprise businesses fall outside your target customer profile? If you can relate to either of these thoughts, this session is for you. Discover the value of widening your focus to include enterprise-level customers in your business strategy. Midsize enterprise businesses are looking for solutions that can be deployed quickly and easily managed. Listen to our expert panelists explain how to establish credibility and seamlessly move upmarket, the common pitfalls to avoid, and most importantly, the strategies and best practices you must understand to win.
Expo Hall Open, Coffee Break, Raffle Drawing
Expo Hall Open, Coffee Break, Raffle Drawing
Location: Griffin Ballroom E
Win a Pass to the 2024 Vectors Conference with Hotel Stay
[GENERAL SESSION]
Win a Pass to the 2024 Vectors Conference with Hotel Stay
Location: Symphony Ballroom C
*Must be present to win*
No purchase necessary. Void where prohibited. Must be at least 18 years of age to enter. Odds of winning based on number of session attendees. No cash equivalent prize will be awarded for specific package giveaways. Employees of SkySwitch, BCM One, Vectors, Sponsors, SkySwitch suppliers and the JW Marriott and their affiliates are not eligible to win. Contest begins at 4:05pm (CDT), Tuesday, April 18, 2023 and ends upon selection of the winners at approximately 5:05pm (CDT) on Tuesday, April 18, 2023. Winner responsible for all applicable state and federal income taxes.
Panel: Challenges & Successes from Club 1K+ Partners
[GENERAL SESSION]
Panel: Challenges & Successes from Club 1K+ Partners
Location: Symphony Ballroom C
Moderated by Mike Nowak. Hear directly from SkySwitch Partners: Comtech Network Solutions, LLC, MiSWITCH Communications, LLC, Centratel Services International, Inc., and Granite Communications, Inc.
Hear directly from SkySwitch Partners on the challenges and successes they have faced throughout their business journey. Their testimonials are here to help you overcome similar challenges and achieve similar successes on your own professional journey.
Wildhorse Saloon Dinner Party & Live Entertainment
Wildhorse Saloon Dinner Party & Live Entertainment
Location: Wildhorse Saloon, 120 2nd Ave N, Nashville, TN
Pull on your cowboy boots and join us for dinner, drinks and more at one of Music City's most iconic locations. SkySwitch reserved the second floor of the Wildhorse Saloon exclusively for Vectors attendees so you can immerse yourself in the Nashville experience with local eats, delicious drinks, live country music and classic line dancing. You don't want to miss this year's closing night party!
* Please Note: The Vectors Agenda is Subject to Change